APIlation transforms massive amounts of raw data into actionable intelligence allowing you to use information for power, create uniform corporate visibility and increase customer satisfaction. Our Analytics engines provides the “Big Data” Analytics processing capabilities that enable the overall APIlation solution to output a very large number of KPIs. KQIs, and other forms of analytics content near real-time.
We work closely with the industry standards community across all our verticals to ensure that we produce industry-best-practice analytics insights and outcomes. For example, in Telecom, APIlation delivers metrics contained within the TM Forum's Guidebook 962: Customer Experience Management (CEM) Metrics (GB 962), in addition to the more predictive Big Data Use Cases contained within GB 979.
With hundreds of industry-specific KPIs, Customer Experience metrics, and predictive Big Data use cases such as personalized offers, cross-sell/upsell, proactive care campaigns, churn reduction, and loyalty outreach already defined, understanding how to create the business insight you need is easier than ever.
From there, APIlation contains internal Machine Learning algorithms so that the longer the system is active the more intelligent the insights will be. The system just continues to get smarter over time. The potential impact of APIlation's intelligent insights to your business is limited only by your creativity and data availability.
